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10 Nov 2023

Free Returns from Retailers Nearing an End

Free returns, a staple of online shopping, are being curtailed by retailers as they grapple with increased return rates, which surged from 10.6% in 2020 to 16.5% in 2022. The cost to retailers surpassed $800 billion, partly driven by customers ordering multiple sizes with the intent to return unwanted items. [Source](https://www.axios.com/2023/11/05/free-returns-disappearing-from-retailers?utm_campaign=editorial&utm_source=twitter&utm_medium=social)