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15 Dec 2023

Air India Introduces 'Maharaja', First AI Virtual Agent

Air India [has launched](https://tech.hindustantimes.com/tech/news/air-india-flies-into-the-future-with-the-world-s-first-ai-virtual-agent-maharaja-71699624181324.html) an AI virtual agent named 'Maharaja', supporting four languages and managing 6,000 customer service queries daily. [Powered by ChatGPT](https://www.airindia.com/in/en/contact-us/AI-Agent-capabilities.html), this innovation positions Air India at the forefront of utilizing AI to enhance the customer experience. This agent is trained to answer customer queries across 1,300 topics like flight changes or bagage allowances.