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Trends and Insights

18 Jan 2024


What Fraudulent Returns Cost U.S. Retailers in 2023

In 2023, the US retail sector encountered fraudulent returns amounting to [13.7% of total returns](, totaling an estimated $100 billion losses. The trend, highlighted by Gartner analyst Tom Enright, includes deceptive practices like customers returning bricks instead of actual merchandise. The upcoming 2024 holiday season is projected to experience a similar percentage of fraudulent product returns, forecasting substantial economic impact on retailers.